We want you to be completely satisfied with your Moniva Wear purchase.
If something isn't right, we are here to assist you with our easy refund process.
01
Eligibility
Full refunds are available if:
- The item arrives damaged or defective
- You received the wrong item
- The item differs significantly from its description
02
Requesting a Refund
Contact us within 7 days of receiving your order:
- Email: shop@monivawear.com
- Include: order number, photos/videos of the issue, and a brief explanation
03
No Return Required
- In most cases, defective or incorrect items can be refunded without needing to return
them.
04
Refund Processing
- Refunds will be processed within 5–10 business days, depending on your payment
provider.
05
Partial Refunds
- Partial refunds may be applied if the item is returned with minor wear, missing components, or
damaged packaging.
